1. Introduction

CoinPadi (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our Services.

2. Information We Collect

We collect information you provide directly (name, email, phone, KYC documents) and information generated through use of the Services (transaction history, device data, IP address).

3. How We Use Your Information

We use your data to provide the Services, verify your identity, process transactions, prevent fraud, comply with legal obligations, and improve our products.

4. Information Sharing and Disclosure

We respect your privacy rights and provide you with choices regarding the information we collect and how it is used.

We share data only with: (a) service providers acting on our behalf, (b) regulators and law enforcement when legally required, and (c) other CoinPadi users when necessary to complete a P2P transaction.

5. Data Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

We retain personal data for as long as necessary to provide the Services and to comply with legal obligations — typically 7 years after account closure for financial records.

6. Security of Your Data

We use industry-standard safeguards including TLS 1.3 in transit and AES-256 at rest. Internal access is role-based and audited.

7. Your Rights and Choices

You can access, correct, or delete your personal data via the app. You may also object to certain processing or request data portability by emailing privacy@coinpadi.com.

8. Cookies and Tracking

Our website uses essential cookies for authentication and analytics cookies (with consent) to understand usage. You can disable non-essential cookies in your browser settings

9. Third-Party Services

We integrate with KYC providers, payment processors, and analytics platforms. Their privacy practices are governed by their own policies.

10. Children’s Privacy

CoinPadi is not directed to anyone under 18. We do not knowingly collect data from minors. If you believe we have, please contact us to remove it.

11. Changes to This Policy

We may update this Policy. Material changes will be communicated via email or in-app notification at least 14 days before they take effect.

12. Contact Us

For privacy questions, email privacy@coinpadi.com.